Frequently Asked Questions

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Do I need an appointment?

Yes, appointments are necessary for all of our services.

  • To make an appointment please call us at 480-257-4108.
  • We do not have a receptionist, so please leave us a voicemail if we do not answer, and we will get back to you as soon as possible.
  • We do not take walk in appointments.
  • Weekends book up fast, so we recommend booking a weekend about 1-3 weeks out.
  • Weekday evening appointments book up quickly also. So we recommend booking a weekday evening appointment about 4 days - 2 weeks ahead. 
  • We do take same day appointments, if we have openings available that day, and the mom is hydrated.
  • Please remember days do fill up quickly, so please try and plan ahead.


Is Gender Determination or 3D/4D ultrasound Covered by Insurance?

  • No, at this  point, insurance does not cover the costs of Gender Determination or  3D/4D elective ultrasounds. Since this is an elective procedure for keepsake purpose only, and is not intended to be a replacement for your  doctor ordered ultrasound.
  • We accept Cash, all major Credit Cards and Debit. 
  • Sorry, we do not accept personal checks. 
  • Also, Gift Certificates are  available for purchase at our office. If you have any questions please give us a call at 480- 257- 4108. For gift certificates, we do ask that you call and set up a time to come in and buy the gift certificate.

What is ultrasound imaging?

  • Ultrasound uses high  frequency sound waves, which reflect off of tissue and returns to the machine. Depending on the density of the surfaces the sound waves  encounter, the waves come back at different frequencies. The machine then processes this data and generates it into realistic surface images.
  • Please Note: ultrasound does not use radiation to see your baby.

Can I bring family & friends?

  • Yes, family and friends are very welcome!!!
  •  We can comfortably fit (mom) plus 8 other people in our scan room.  
  • Kids & babies are very welcome, we even have toys for kids to play with.

What is an elective ultraound?

  • An  elective prenatal ultrasound is, an ultrasound that your are choosing  to do, not a Dr. ordered ultrasound. 
  • Diagnostic Ultrasounds are very  important and should be done, as ordered by your doctor. 
  • Many parents today are choosing to do elective ultrasounds to find out gender or see  their baby in 3D/4D. We offer elective 2D/3D/4D ultrasounds to help provide a positive bonding experience for parents and family members with their unborn baby.
  •  Research shows that realistic surface images  provide a connection between the parents, family and the baby. When you  leave your ultrasound depending on your package, you most likely will be leaving with a keepsake video of your ultrasound, and some pictures of your beautiful baby. 
  • The ultrasound used in this exam is not performed  to assess the baby for abnormalities. A routine diagnostic examination  should have already been performed to assess the gestational age of the fetus, and for screening of genetic disorders and fetal anomalies. 

Does this take the place of an ultrasound at my dr's office?

  • ABSOLUTELY NOT!!! Your  elective prenatal ultrasound is purely for the joy and bonding  experience between parents and family of the unborn baby. At no time should any elective ultrasound be used as a substitute for a complete diagnostic ultrasound. A diagnostic ultrasound ordered by your provider to confirm due date, screen for fetal anomalies, and to look for any other pregnancy related issues should have been ordered already.

Frequently Asked Questions

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What is the difference between 2D, 3D & 4D Ultrasounds?

  • 2D is  the traditional black & white ultrasound you have probably seen  before. The pictures just show flat, two-dimensional outlines of the  baby. You may have received a 2D ultrasound when had your diagnostic ultrasound, or gender determination.
  • 3D  shows a three-dimensional image of your baby. The transducer sends out sound waves from numerous directions, and as a result makes a life-like  realistic image of your baby, which shows your little one’s attributes.  You can see things like the roundness of your baby’s face, the shape of  the nose ,and the shape and thickness of baby’s lips. The color is  actually not the color of the baby, it is computer enhanced to make the  pictures more appealing and realistic looking.
  • 4D  ultrasound is the exact same technology as 3D with the difference that  you can see your baby in motion,(a live view). If we are lucky, we may  get to see your baby do things like, smile, or bring the foot up the  face, or just wave at us. 

Is ultrasound safe? Are there any risks to me or baby?

  • Extensive studies over 30 years have found that ultrasound performed by a trained sonographer,  has not been shown to cause any harm to mother or baby. Routine scanning  of all pregnancies is now normal throughout the United States and  around the world. 3D/4D scanning, uses exactly the same type and  intensity of ultrasound waves as used with conventional 2D scanning. Our  guidelines dictate the systems to be used in the Obstetric Application  Mode. This mode is capped by the manufacturer (GE) below the FDA limits  (94 milliwatts/cm2) for exposure. 
  • We highly recommend that parents discuss with their doctor any safety concerns they may have about elective 2D/3D/4D ultrasound.

Will I always get beautiful pictures of my baby?

  • Usually,  but not always. Sometimes if the baby is persistently looking face down, i.e. towards your spine, it may be difficult to see the baby’s face. If this happens we will do a 1 time free rescan for you, in hopes that baby will be in a better position to get images.
  • We make no promises that the images will be similar to those you might have seen elsewhere, or even from our office, or that we can always meet everyone's expectations. Every baby scans differently, depending on its gestational age, position, amount of amniotic fluid, placenta location, and mother's body type. Also, other body parts such as arms, hands, and feet may interfere with the views of the face.
  • Unfortunately, we do not always get full face pictures, a lot of the time we may only get side views, 1/2 of the face or 3/4th of the face in view, depending on baby's position. Some families do see 100% of their baby's face while others see more profile.  Your baby will determine how much of his or her face we get to see.  We promise to make every effort to obtain the best possible images.  

How can I help get the best possible pictures of my baby?

  • Hydration, Hydration, Hydration!!!!! Drink lots of water 4 – 5 days before your appointment. This helps  increase amniotic fluid surrounding the baby. The more hydrated you are  the clearer your amniotic fluid is and the clearer pictures you will  get.
  • Book your appointment at a time when you know baby is active.
  • If you are not diabetic and want baby moving, you can have a little juice box on your way to your ultrasound, so that baby is awake and moving when you get to your appointment.

Are you able to tell the sex of the baby?

  • Yes, in most cases we  can provide an indication of the gender of the baby. We can’t however  guarantee that the baby will cooperate during your session. Certain  factors such as body tissue content, developmental stage and fetal  position all affect the ability to determine gender. If we are unable to  determine gender because of one of the above listed factors, then we  will bring you back for a (1) time free rescan. 
  •  Please remember  that gender determination is only up to 99% accurate, and that gender  determination is only 100% when baby is born. Our sonographer is trained  and will do her best to accurately determine the gender of your baby.  Please also note that we start looking for gender at 15 weeks, but the  longer you wait the better your odds of getting a correct gender.

What ultrasound machine do we use?

We use the Ge Voluson 730 pro

Frequently Asked questions

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I'm a plus sized woman, will I be able to get images?

Yes, most of the time, we  work with moms of all sizes. However, maternal tissue is an obstacle  for 2D/3D images, since the sound waves must travel through the extra  tissue. Please note, the 2D/3D images may be grainier than typical. We  will make every effort to get you the best images of your baby. Please  be sure to Hydrate, before coming into your ultrasound session, because  being hydrated really helps for getting better quality images. If you  are not sure how much water to drink a day, please talk to your doctor  and find out what their recommended daily allowance for water is. Then  drink that amount of water for 4 – 5 days prior to your ultrasound.

I am having twins, is there any additional fee?

No, we do not charge  extra, because you are having twins. We do recommend that you select a  3D/4D ultrasound session that is at least 30 minutes long. So that we  have time to get images of both of your beautiful babies. We recommended  22 weeks – 28 weeks for the best chance of capturing images of  both babies. After 28 weeks, the babies become bigger with much less  room, and it may become more difficult to capture their images together.

What if I need to cancel my appointment?

  • Should you need to  cancel or reschedule your appointment for any reason, we ask that you please call as soon as possible, to let us know you can not make your appointment. 
  • At minimum, we ask for at least two hours notice.
  • For your appointment please arrive 10 minutes early to do paperwork. 
  • If you are more than 10 minutes late, we may have to reschedule  or cancel your appointment in order to stay on schedule for everyone else and ensure minimal wait times for our other clients. 
  • In case of no-show at your scheduled appointment, you will be required to pay a full non refundable pre-payment should you elect to re-schedule again.
  •  If you are over 10 minutes late or do not show to your re-scan appointment, under Free-Come-Back Policy, your free rescan will be forfeited.